Contact Center Conference

The Contact Center conference is an annual event for decision makers responsible for their organisation’s customer service and sales.

Through a highly interactive and up-to-date agenda, the event focuses on sharing the latest knowledge and experiences, as well as networking among colleagues, top experts and leading solution providers. Key topics include issues such as the development of a customer service center into a profitable sales channel, and using new technologies, multichannel strategies and Service Processes to develop the customer service center operations.

Sample of previous speakers

	Asko Mikkonen Director, Contact Center, Sampo Pankki Oyj, Finland		Petteri Niemi Director, DNA Finland Oy, Finland
	Johnny Nilsen Sales Director, Ving, Sweden		Hannele Haapio Head of Contact Centre Finland, Nordea, Finland
	Stacey Brookner Manager, Reservations Revenue Program, Continental Airlines		Lars Gunnstam Nordic Contact Center Development, Nordea, Sweden

Comments from participants

A very professional and well organised conference! It makes you as a speaker to really give it all and share relevant and inspiring lessons learnt. I hope that the delegates can take some good advice and implement them already the day after the conference. Thomas Wandahl, Customer Service and Loyality Director, Hi3G Access AB, Sweden

I am really impressed by Management Events’ focus on delivering an outstanding conference. They really provided excellent customer service to ensure that nothing goes wrong. Mats Bohman, Administrative Director, Nacka Municipality, Sweden

Main Themes

• Development of contact center services processes
• Motivating and rewarding personnel
• Using customer information and reporting
• Multichannel strategies and channel management
• New technologies and tools for boosting contact center operations